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Age: mid-50s


Number of Cruises: 8

Cruise Line: MSC Cruises

Ship: MSC Preziosa

Sailing Date: 2014-09-29

Itinerary: mediteranean

My husband and I are seasoned travelers and have cruised several times with other cruise lines. We chose MSC for the itinerary. We wanted to depart from Venice and go to Greece and Turkey. The embarkation procedures were sufficient and the cabin was spacious. However, when we went to our cabin, it smelled like an ashtray. This is a non-smoking ship with designated areas for smoking. I suffer from asthma, and the cigarette smoke continuously came into our cabin through the ventilation. I had several asthma attacks as a result. We went to the customer service desk three days in a row to complain and/or get another cabin as people were disembarking at different cities. No changes were made. This ship was built in 2013. Surely, in this day and age, one shouldn't have had to suffer from smoke coming through the ventilation. If this is a non-smoking ship, why do they allow people to smoke in their cabins?

The servers in the main dining room were friendly and efficient. The food was average in the dining room and at the buffet, many times the dishes were cold and inedible. Frankly, if the food is not kept hot on the buffet tables, isn't there a real risk of getting sick? As well, we were astonished that coffee or tea was not available after dinner with dessert. On no other cruise have we had to purchase coffee with our meal.

The room itself was large and the housekeeping staff were excellent. They kept the room clean and tidy.

They had the usual shops, etc. However, my husband usually uses the gym facilities every day. This ship had NO SHOWERS by the gym. He was very annoyed that much of the space was for the spa areas, not for the gym.

We were unable to go to Greece as they said the winds were too strong to debark. The excursions in Turkey were excellent.

As seasoned travelers, we were very disappointed in this cruise. The best part of it was getting off in Turkey and seeing the amazing sites there.

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