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robert lockwood

Age: 56

Occupation:property mgr

Number of Cruises: 12

Cruise Line: Viking River

Ship: Viking Europe

Sailing Date: 2015-07-1

Itinerary: budapest to prague

My wife and I booked a river cruise and paid for upgraded flights that avoided a 6 am flight and a 6 hour layover. The upgrade cost us over $400 which was well worth it. Then Viking changed our flights back to the original flights and kept the $400 upgrade fee. They first told us that our upgraded flights had been cancelled which it hasn't been. Then they told us the flights were full which again is not true. I'm confident they changed our flights back to save them money. Now they want us to pay ~$7,000 to get the upgraded flights that we had already purchased. We leave in 5 days and will be celebrating our 25th wedding anniversary. We are experienced travelers and have cruised over 10 times with our family. It seems like they are interested in making and extra buck than correcting their mistake and doing what is right. I don't do business with people I can't trust they made a mistake, then keep our money for a service they didn't provide and then lied about the reason all this happened so that they wouldn't have to make it right. I will not book another thing thru Viking.

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